THE APP

“There is always a solution to getting unstuck, if you are willing to listen and learn.” — Mg

During the week of Valentine’s Day in 2014, Marigrace Randazzo-Ratliff put out the app ‘Couples Counseling & Chatting’ on iOS and Android Devices. Beyond anyone’s expectations, the app received instant praise and appreciation. The app’s unique chat feature drew people in from all over the world.

Never been done before, Marigrace implemented a chat system called “Ask The Expert” between her and the app’s users in which they could receive nearly immediate counseling advice. She’d work tirelessly for hours answering the outcry of hundreds of messages per day— and she’d miraculously answer them manually and entirely by herself.

Some messages would question if she was a robot, but she’d still reply seriously and shock them with her direct and human responses. More importantly though were the messages of gratitude and the phone calls of appreciation; this app saved people.

With the majority of her users being men and many being from outside the US, Marigrace tapped into a new population that had yet to find a cure to their emotional problems. Offering an easy, in-pocket solution gave them hope and a light, and that’s more than Marigrace could have ever hoped for.